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Everything you need to know before you buy;

Warranties and customer support

A reliable ice maker vendor will always offer a solid warranty and dependable customer service. As with any major purchase, getting a comprehensive warranty for your ice maker is essential. Most sellers will treat the purchase like a car salesman would: They’ll offer a short-term warranty on all parts and labor, and a longer warranty on the more expensive components such as the evaporator, compressor, and condenser.

A vendor should also provide several means of contacting their company if something goes wrong – by cell phone or pager or through an emergency help center.

• Ice maker purchasing checklist
• How much ice will I need for my business?
• How much ice should my icemaker hold?
• Would I prefer cube or flake ice?
• Do I need a water-cooled system or an air-cooled system?
• Am I getting the best energy savings from my ice machine?
• Will I add to my ice machine over time?
• What kind of warranty should I expect?
• Ice maker tips

Backup generators. Include your ice maker as part of your emergency power planning. If you can’t produce and maintain ice for your business, you stand to waste a lot of money in lost income and food spoilage.

Water consumption. Be aware that your ice maker will actually use more water than it takes to make the ice – 7 to 20 gallons of water create 50 pounds of ice. The extra water helps melt and release the ice as well as allow the ice maker to operate smoothly.

Work in layers. By freezing water layer by layer instead of all at once, ice makers produce clear ice which is more presentable in commercial settings than the cloudy ice you can make in an ice tray for your home freezer.

In the life cycle of commercial food service equipment, the installation may be the most crucial. Proper installation can determine the level of customer satisfaction. A poor installation can affect everyone involved, from the manufacturer to the customer. When preparing to have a commercial ice maker installed, be sure to do the following:

• Measure the space: From the door to the new site, make sure your ice machine will fit.
• Electricity: Be sure to choose a space that is close to an electrical outlet.
• Plumbing: Have all of your plumbing and connections ready, prior to your machine’s arrival.
• Arrange: For the removal and disposal of your old equipment.
• Coordination: With local trades and contractors, for necessary tasks.

What to expect

A professional supplier will remain available long after your ice maker has been installed. They will ensure that your equipment is running properly and avoid having your warranty voided. Equipment that is not installed properly can be subject to scrutiny when it comes to a warranty claim.

In addition, prior to your installation, a competent delivery service will stage and warehouse your equipment until it is ready for your scheduled delivery date.

Quite often, plugging in and running your machine does not complete the installation process. A reputable delivery service will also follow up with a visit, long after your ice machine has been installed. A proper inspection, demo, start-up and performance check should be done following the install and after the machine has been up and running.

Cooperation and teamwork is necessary in a proper installation of all food service equipment. When you prepare your business location for all of the necessary installation steps and work closely with the professionals you have hired, customer satisfaction is likely to follow.